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Hoob Flex
Modern hookah made of stainless steel and anodized aluminum. Extraordinary minimalistic design. Perfect for everyday or professional use.
- Minimalistic Design
- Unique Hookah Technologies
- Health Safe Materials
- Comfort and Easy-to-use
Out of stock
| Purpose | Perfect gift |
|---|---|
| Size | Full-size (50-75 cm) |
| Hookah height | 72 cm |
| Materials used | Stainless steel, Anodized aluminum, Acrylic |
| Stem-to-base connection type | Hoob Magnetic Lock |
| Stem inner diameter | ⌀ 13 mm |
| Hose port connection type | Magnetic |
| Purge valve | Triple hidden |
| Diffuser | Built-in, not adjustable |
| Transforms in height | No |
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Please note that failure to follow the operating rules will void the warranty
Acrylic base
- Don't leave dirty water in the base after use.
- To clean the dirt on the walls of a acrylic base, use baking soda, gently rubbing the stain with your fingertips
- After washing, leave the hookah unassembled until completely dry
- Do not leave acrylic base in direct sunlight to avoid deformation and loss of tightness of the plastic base
- Do not expose the base to sudden temperature changes to avoid cracks and chips
- Acrylic base are vulnerable to the effects of alcohol, which is contained in alcohol, disinfectants, alcohol wipes, degreasers and other alcohol-containing products
Magnets and magnetic connections
- Wipe all magnets dry after washing
- To remove the magnet from the hose port, unscrew it counterclockwise with slight pressure on the port using the hose connector
- Magnets should be replaced at the first appearance of corrosion
Metal parts of a hookah
- To clean dirt, use baking soda and the soft side of a sponge or microfiber cloth. The use of metal dish brushes and other abrasive products may damage the product
- To avoid oxidation of the metal parts of the hookah after washing, leave the hookah unassembled until completely dry
- To clean stainless steel pipes, use a special stem brush
- The color coating of the charcoal tray may be damaged by contact with the juice of an orange, pineapple or other fruit, which can be used as a hookah bowl. The place of contact of the juice from the fruit bowl with the surface after smoking must be immediately washed with water
HOOB Service
Warranty and returns — clearly explained, step by step
All HOOB products undergo quality control before dispatch. If you discover a defect or damage, please contact us within 48 hours of receiving your order. We will request the necessary information and help resolve the issue.
Standard period
1 year
of warranty service from the date of purchase
After delivery
48 hours
to report a defect or damage
Returns
14 days
for an unused product
Periods
Warranty service
Free warranty service is provided for one year from the date of purchase. Different warranty periods apply to certain product categories:
- 14 days
- products made of clay, glass, and wood
- 50 days
- hookah bags, in accordance with GOST 28631-2005
- 6 months
- magnetic discs and rings. Magnets must be replaced at the first signs of corrosion
Unauthorized modifications or use of a product for purposes other than intended will void the warranty. We may request photographs and order details to confirm the condition of the product.
Exclusions
What is not covered by the warranty
- mechanical damage and other consequences of negligent use;
- normal wear and tear;
- failure to clean the product promptly or improper care;
- use of the product for purposes other than intended;
- improper transportation or storage.
The warranty also does not cover decorative surface changes caused by use, including darkening, clouding, or discoloration of parts regularly exposed to chemical or thermal effects. These parts include the tray and coal screen, tobacco bowl, silicone hose, and water base.
Returns
If the product has not been used
An unused product may be returned within 14 days of delivery.
A full refund will be issued minus shipping costs. No warehouse storage fee is deducted for orders within Russia. International returns are subject to an additional 15% deduction.
Important
Used products, as well as products with opened or damaged packaging, cannot be returned.
Request
How to request a return or exchange
- Describe the issue State the nature of the defect or damage.
- Take photographs Prepare clear photographs that clearly show the defect.
- Send your request Attach the photographs and specify the date and place of purchase.
Customer Support
We will reply within 24–48 hours
If you do not receive a reply within two days, please contact us again by email or telephone.
The HOOB warranty applies to products purchased directly from HOOB or through the HOOB online store. It does not apply to products purchased from dealers, resellers, or other third parties.
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