Discover the Hoob Mars — the perfect blend of traditional design and modern technology in the world of hookahs. Crafted using advanced CNC machines, this hookah embodies the harmony of classic rounded shapes and high-precision 3D engineering.
The Hoob Mars offers you a unique smoking experience that combines the best characteristics of traditional hookahs with the advantages of cutting-edge technology. You can enjoy rich flavors and an ideal airflow thanks to a thoughtfully designed purging system that elevates your pleasure to a new level.
With its modular design, the Hoob Mars easily transforms into a mini version, making it the perfect companion for travel and outdoor adventures.
We care about your health and the environment, which is why only safe materials without harmful coatings and paints are used in production. Each hookah undergoes strict quality control before reaching you, ensuring the highest standard of products on the market.
Choose Hoob Mars — and discover new dimensions of enjoyment in hookah smoking!
When cleaning the hookah, DO NOT use detergents. Do not wash in a dishwasher. It is acceptable to use baking soda or dishwashing detergent without corrosive acids
Do not leave water in the hookah vase after use
To avoid cracking the tobacco bowl, wait until the bowl has cooled to room temperature before washing under water
After washing, it is necessary to wipe the hookah dry to avoid oxidation of the metal parts of the hookah
After washing, do not attach the hookah stem to the base, as this will slow down the natural drying of the parts. When open, the base and the stem dry faster even in hard-to-reach places
The color coating of the charcoal tray may be damaged by contact with the juice of an orange, pineapple or other fruit, which can be used as a hookah bowl. The place of contact of the juice from the fruit bowl with the surface after smoking must be immediately washed with water
All Hoob hookahs products are manufactured to the highest standards and conform to safety laws and regulations.
Should any part of your Hoob hookahs order be faulty, please return it to us within 14 days of receipt including all parts and packaging, and our technical department will establish the cause of the fault and we will offer you the choice of a replacement product or a refund. To confirm the condition of the goods, photos or other information about your order may be required.
Free warranty service is provided for 1 year from the date of purchase
Except:
Products made of clay, glass and wood, the warranty period is 14 days
Magnetic discs and rings - warranty period 6 months. As soon as the magnets show signs of corrosion, they must be replaced
Keep in mind that not all breakdowns are subject to a warranty repair. The manufacturer is not obligated to eliminate defects free of charge if they arise in view of:
careless use (e.g. mechanical damage)
natural wear
misuse
improper transportation or storage of goods
Also, products with decorative changes in the surface (darkening, clouding, discolouration) after use, the working surface of which is subjected to periodic chemical or thermal effects, shall not be subject to warranty replacement. Such products are a charcoal tray, a heat management device, a tobacco bowl, a silicone hose and a hookah base.
We warranty our products to be free of functional defects at the time of delivery. Any questions or concerns will be dealt with to the customer's satisfaction. This warranty only applies to items purchased directly from us or our website and not through third-party vendors. Any modifications or other uses of our product will nullify this warranty. Broken or damaged items must be reported within 48 hours of item receipt. Photographic evidence and other information may be required to substantiate a claim.
Return Policy
Hoob Hookahs wants you to be 100% satisfied with your order. You may return all unused items purchased at hookahs.hoob.com within 14 days of the original delivery for a 100% refund (less shipping costs). Items (including freebies) left out of the returned package will be deducted from the refund at full retail value. For domestic returns, we do not charge a restocking fee, however "refused" international orders are subject to a 15% restocking fee. Please be sure to carefully read the instructions below on how to return/exchange an item. We will replace or exchange defective or broken items free of charge within the limitations of the 14 day time period and the unused condition of the returned items. For returns/exchanges other than broken or defective items, the customer maintains responsibility for the return shipping amount.
Due to certain liabilities and legal regulations, any used items (i.e. used Hookah pipes, used Hookah hoses, or any other used accessory) or opened items (i.e. opened boxes, packaging, or any item where the “seal” has been broken) are not returnable.
How to return or exchange the product:
Describe order details and products you wish to return
